IT SUPPORT SPECIALIST

Remote Position - Technical Support

Position Overview

Remote IT Support Specialist needed to provide technical assistance and troubleshooting support to users. Join our IT team helping resolve hardware, software, and network issues remotely.

Key Responsibilities

• Provide technical support via phone, email, and remote access
• Troubleshoot hardware and software issues
• Install and configure computer systems and applications
• Resolve network connectivity problems
• Document technical issues and solutions
• Escalate complex problems to senior technicians
• Maintain IT inventory and equipment records

Requirements

• Associate degree in IT or related field preferred
• 2+ years technical support experience
• Strong knowledge of Windows/Mac operating systems
• Experience with network troubleshooting
• Excellent communication and problem-solving skills
• Remote support tools proficiency
• Customer service orientation

Technical Skills

• Windows 10/11, macOS support
• Microsoft Office Suite troubleshooting
• Network protocols (TCP/IP, DNS, DHCP)
• Remote desktop tools (TeamViewer, RDP)
• Active Directory basics
• Hardware troubleshooting experience

Compensation

• $22-28/hour based on experience
• Full benefits package available
• Professional development opportunities
• Certification reimbursement program
• Equipment provided for remote work

Schedule

• Full-time: 40 hours/week
• Monday-Friday: 8 AM - 5 PM
• On-call rotation available
• Some weekend support required