VIRTUAL CHAT SUPPORT ASSOCIATE - FULL TIME

Remote Position - Immediate Start Available

Position Overview

Full-time Virtual Chat Support Associate needed to provide real-time customer assistance through live chat platforms. Join our remote team helping customers nationwide with their inquiries and issues.

Key Responsibilities

• Respond to customer inquiries via live chat platforms
• Provide technical support and product information
• Process orders, returns, and account changes
• Resolve customer complaints and escalate complex issues
• Maintain chat response time and quality standards
• Document customer interactions in CRM system
• Collaborate with team members on customer solutions

Requirements

• High school diploma or equivalent
• 1+ years chat support or customer service experience
• Excellent written communication skills
• Fast typing speed (40+ WPM) with accuracy
• Strong multitasking abilities
• Problem-solving and conflict resolution skills
• Reliable internet and quiet home office

Technical Requirements

• Computer with Windows 10/Mac OS
• High-speed internet (25+ Mbps minimum)
• Dual monitor setup preferred
• Backup internet connection recommended
• Familiarity with chat software platforms

Compensation & Benefits

• $17-21/hour based on experience
• Full-time: 40 hours per week guaranteed
• Comprehensive health benefits
• Paid time off and holidays
• Performance bonuses available
• Career advancement opportunities

Schedule

• Monday-Friday: 8 AM - 5 PM
• Some weekend availability required
• Rotating shift options available
• Consistent full-time hours